Privacy Notice

A H Jones Investigators is a trading name of A H Jones Investigators Limited. The services that we provide, includes the use of personal and sometimes sensitive information. This information may relate to our customers, clients and employees, complainants and enquirers, suppliers, advisers and other professional experts.

This notice explains what personal data we collect, when we collect it and how we use it.

During our business activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you at our office, on our Job Management System (JMS) and in our Invoice Management System (IMS). We recognise the need to treat this information in an appropriate and lawful manner, so the purpose of this notice is to make you aware of how we will handle your personal data.

Who are we?

A H Jones Investigators Limited is a Private & Commercial Investigations Company, formed in 1973. As a Limited Company, it is registered with Companies House - Company Number 08343868. A H Jones Investigators Limited provides professional information and legal support services and reports to both private and public bodies. A H Jones Investigators Limited abides by standards set by the relevant Investigation Trades Bodies for its conduct and activities in order to provide a safe environment for the public and to be referred as professional when in need for investigative or litigation support services.

A H Jones Investigators Limited takes the issue of information security and data protection very seriously and will adhere to the General Data Protection Regulation (EU) 2016/679, which was applicable from the 25 May 2018, together with any domestic laws subsequently enacted.

We are registered as a Data Controller, with the Information Commissioners Office under registration number Z8180325. We are the Data Controller of the personal data that you provide to us. We are also a data processor for your personal data provided to us by our clients and other third parties.

Our Data Protection Officer (DPO) is Andrew Gibson. Any questions relating to this notice and our privacy practices should be sent to the DPO at our office address of 45 Clifton Road, Exeter, EX1 2BJ or by email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

How we collect personal data and what information is collected

We collect personal data:

  • From our clients
  • From you or your authorised representatives
  • From the Courts and other 3rd parties such as, credit referencing agencies, etc.

We may collect some or all the following personal data about you, as part of our support service in the litigation or enforcement process:

  • Name (forename, surname, nicknames and other aliases)
  • Private address or business address (including any previous addresses)
  • Court Judgments or Orders
  • Details of debts
  • Private or business email address
  • Private or business telephone numbers
  • Vehicle registration numbers
  • Date of birth
  • Employment status
  • Income and expenditure details
  • Bank account details including account number and sort code

Why we need this information about you and how it will be used

We need your personal data and will use it:

  • To undertake and perform statutory obligations under Court Judgments and Orders
  • To fulfil our contractual obligations to our clients
  • To fulfil our obligations to you in accordance with the various Codes of Practice applicable to what we do
  • To contact you
  • To analyse the information, we collect so that we can administer, support and improve and develop our business and the services we offer
  • To fulfil other technical, logistical, financial, tax, legal, compliance, administrative, or back office functions
  • For all other lawful purposes consistent with the proper performance of our operations and business.

Information collected by this website

If you use the contact form on this website to contact us, we will collect your name, email address and any other personal information that you include in the message and only use this for the purpose of responding to your enquiry.

When someone visits this website standard Internet log information is recorded at server level. These log files are then analysed by a program called AWStats (installed on the same server as this website) to provide details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site and determine which direction to direct our attention in order to provide a better experience to future visitors. The information may include the search terms used to find us, the URL of a website site containing a link that directed you to us, the country you are in, your IP address (a unique number assigned to your computer when you connect to the Internet) and the browser/operating system of the computer you are using. This information is only processed in a way which does not identify anyone and if your IP address is recorded it is not linked with any personal information.

This website is also registered with Google Search Console, which provides anonymous data on visitors who use Google to search for terms related to this website.

Sharing of your information

The personal data we collect will be treated by us as strictly confidential and will only be processed by third parties, acting on our behalf, within the UK/EEA.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information provided about you without your consent.

Transfers outside the UK and Europe

Your personal information will only be stored within the UK and EEA.

How long we will keep your information

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we are legally required to hold some types of information for up to 7 years).

Your rights

You have the right at any time to:

  • ask for a copy of the information about you held by us in our records;
  • require us to correct any inaccuracies in your information and we welcome this if evidenced
  • object to us processing your personal data, though we may not stop if we are legally obligated to continue
  • make a request for us to delete what personal data of yours we hold, though we may not do so if we are legally obligated to retain it

If you would like to exercise any of your rights above, please contact us in writing at;

Data Protection Officer
A H Jones Investigators Limited
45 Clifton Road
Exeter
EX1 2BJ
or by email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

How to complain

Should you wish to complain about the use of your personal information, we would ask that you contact us to resolve this matter in the first instance, using the details already provided.

You also have the right to complain to a supervisory authority, which in England is the Information Commissioner’s Office, in relation to our use of your personal information. The information Commissioner’s contact details are noted below:

Information Commissioner’s Office
Wycliffe House,
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We take your privacy, and our relationship with you, very seriously, and we do not sell, rent, or otherwise provide your information to third parties, other than as described in this Notice and with your consent.

To protect information and prevent unauthorised access or disclosure, we have initiated robust physical, technical and organisational controls. However, you should be aware that by using our Website and its related services, your information will pass through third party infrastructures that are not under our control. These have undergone a vetting process to ensure they follow good industry practice and have stated they comply with the Data Protection Act and GDPR. If based in the UK and European Union or Privacy Shield in the USA.

Our website may contain links to other websites. Once you use these links and leave our site we do not have any control over those other websites. We therefore cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and sites not governed by this Privacy policy. You should exercise caution and familiarise yourself with each websites Privacy policy.

Unfortunately, the Internet is not a completely secure environment. Therefore, we are unable to guarantee that hackers or unauthorised persons will not gain access to your personal information despite out best efforts.

Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

For more information about cookies you can visit www.allaboutcookies.org.

This website uses a session cookie which is strictly necessary for visitors to fully engage with this website. The name of the session cookie is randomly generated and this cookies does not store any personal information.

No performance, analytical or marketing cookies are used by this website. No third-party cookies are used by this website.


A H Jones Investigators Limited reserves the right, at its discretion, to make changes to any part of the Website, the information or this Notice. You should check this page regularly to ensure that you are aware of the changes.

This Notice is effective from 25 May 2018. By continuing to use the Website you agree to be bound by these terms.